Our Help
Got any questions you need to clear up?
Below is a list of the most common queries and doubts we receive from new customers. For further clarification, click the ‘Contact us’ option below, and a representative will reach out to you shortly.
Below is a list of the most common queries and doubts we receive from new customers. For further clarification, click the ‘Contact us’ option below, and a representative will reach out to you shortly.
Bathroom Cleaning
How do I prevent malodours from urinals?
Ensure urinals are cleaned periodically with Crew Toilet Bowl Cleaners to prevent malodours. Additionally, use Crew Urinal Screens to ensure a fresh fragrance in the washroom environment at all times. These advance screens are based on EVA polymer and slow fragrance release technology, ensuring long lasting fragrances and better experiences for your customers
How do I restore original shine of the bathroom surfaces in my hotel rooms?
Bathroom surfacea turn dull over time due to scale deposits, which are calcium compounds and residue left behind by water over a period of time. This can be easily removed by using Crew Bathroom Cleaner and Descaler. A high performance formula removes scale and tough stains, leaving a long lasting fresh fragrance. Make the bathroom sparkle to impress and create a satisfactory experience for your guests.
How much cleaning liquid or soap we use, we are not able to remove stains from toilet bowl. How can I make restore the toilet bowl and make them look clean?
Stains on the toilet bowls are usually a result of scale - a calcium compound present in water and deposited over period of time. No amount of soap can dissolve scale and additional scrubbing will only damage the top shine of toilet bowl. Toilet bowls should be cleaned daily with Crew Toilet Bowl Cleaners, which are designed to work on scale deposits and tough stains. Its improved thickness ensures it spreads well across the surface slowly keeping toilet bowls remain fresh and clean with minimum effort.
How to remove water lines from taps and other bathroom fittings?
Water lines are formed on taps, fittings and other bathroom surfaces due to the deposition of scale found in water. This issue can be severe in areas with high water hardness. If the bathroom area is not cleaned daily with a Bathroom descaler, these lines may become very hard to remove. Apart from a daily cleaning with the bathroom cleaner and descaler, we recommend periodic cleaning with Crew Multi Surface Creme Cleanser, a product specially designed to remove water lines, scale deposits and hard to remove stains - making your bathroom fittings look as good as new.
Housekeeping
Even after regular cleaning of floors, during summers a lot of flies are observed in dining sections?
Crew Disinfectant Floor Cleaner is designed to repel flies as well, when compared to regular floor cleaners. This helps keeping your premise hygienic even in summers.
What is the ideal contact time needed to ensure a clean and hygienic toilet bowl?
If you are using our Crew Toilet Bowl Cleaner, the optimum contact time is 5 - 10 minutes. A lower contact time may result in requiring more scrubbing action - while higher contact times than suggested may result in damage to the surface of the Toilet Bowl
We are struggling to get streak free cleaning on glass. How do we achieve spotless glass surfaces on our premises?
To ensure that the glass surfaces are cleaned without leaving behind any finger and streaking marks, we recommend dedicated products like the Crew Concentrated Glass and Household Cleaner. It is important to use the product with the right dilution to ensure glass surfaces are cleaned well. Another factor contributing towards streak-free cleaning is the choice of cloth and application. It is best to spray the product on a clean microfiber cloth first, before cleaning from top to bottom in an 'S' pattern.
How to remove tough stains, finger marks and dullness from stainless steel surfaces?
Stainless steel is the material of choice when it comes to facilities, due to its durability and superior finishing choices. Stainless is protected from rusting by formation of chromium oxide layer on the surface preventing further rusting of the surface, This process is disrupted if there is soil and dirt accumulation. It is recommended to clean and polish stainless steel surfaces with Crew Stainless Steel Cleaner and Polish to easily remove dirt, stains and finger marks leaving a behind a shining surface that lasts longer.
Best Practices and Guidelines
What are some best practices when it comes to dilution of cleaning chemicals?
Always refer to the product label or product information sheet for correct dilution percentage.
Avoid using excess chemicals, unless otherwise specifically mentioned in instructions, Dilute with the "Water first" principal - take the required quantity of water first and then add the chemical. This will ensure safety as chemicals will not splash due to water addition.
Follow the MSDS for instructions on correctly using PPE.
What is 'contact time' in disinfection?
Contact time is one of the most important parameters to consider during any surface disinfection. It represents the amount of time a surface has to remain wet with disinfectant to achieve the claimed efficacy. Users will have consider this and decide the quantity of disinfectant to be applied on any surface during the disinfection process.
Is it necessary to clean the surfaces before they are disinfected?
Yes! The disinfectants work as per their claims when it comes to killing or deactivating germs when they are visbily clean. If the surfaces are very dirty (visibly soiled) they should be first cleaned with regular cleaners, depending upon the nature of the surface, and then disinfected.
Is it okay to mix two chemicals to enhance their performance?
It is not at all advisable to mix two cleaning chemicals. Each cleaning product is designed with a specification application in mind - and mixing of two chemicals may lead to hazardous situations, accidents, and injuries.
Kitchen Care
We are a small establishment and can't invest in multiple cleaning products and trainings. How do we ensure total kitchen hygiene?
We understand that small establishments may not be able to invest in multiple cleaning products. We have created two specific products for this purpose, designed to take care of multiple requirements for small food service operations in need of professional cleaning. Sumabrite Multipurpose Cleaning Concentrate and Sumabrite All Rounder cleaner are designed for exactly this purpose. Each product is designed to serve specific segments, with two different pack sizes on offer.
How to reduce the amount of effort required to clean the greasy and oily surfaces in restaurant kitchens like chimneys, cooking tops and backwalls?
Any professional kitchen has to deal with copious amount of grease, heavy soil and also heavy footfall. A combined onslaught of oil splashes, dust and steam makes many surfaces sticky and visibly soiled. A general purpose cleaner is not capable of cleaning this soil and only adds to your effort, without guaranteeing results. This requires a dedicated product like Sumabrite Degreaser and Heavy Duty Cleaner, effective for dissolving grease, grime and sticky soil and used on floors with very heavy traffic.
How to remove the black deposits in ovens, baking trays and fryers?
Running a successful restaurant or bakery means your grills and ovens are working overtime. A build-up of grease and burnt on food is unavoidable, as you keep your focus fixed on your guests. Burning of leftover crumbs can also result in a changed taste for items being cooked in your ovens.
At the end of the day, cleaning your grills and ovens can become a tedious task without the right cleaner. Sumabrite Grill and Oven Cleaner is designed to make this part of the job easy. This specialized product ensures that you restore and prepare your grills, ovens and baking trays for the next day's operation.
Hand Hygiene
Why is it important to wash your hands for 20 seconds?
Apart from removing dirt, handwashes are also effective towards inactivating the virus behind covid-19. It takes time for the handwash to form a proper lather, spread across entire hand and inbetween fingers, remove all dirt and deactivate covid19 causing viruses. In order to ensure proper hand hygiene, wash your hands for atleast 20 seconds with a liquid handwash like Softcare Antibacterial Handwash, which is proven to kill 99.99% of all germs on your hands.
What is the quantity of Hand Sanitizer needed on hand to ensure proper hand sanitization?
As per WHO guidelines, it takes around 30 seconds for sanitizers to achieve proper sanitization of hands. This means your hand should be wet with sanitizer liquid or gel for that amount of time. Tt takes 1ml to 3ml of sanitizer, depending upon the size of the hand.
Can hand sanitizers replace hand wash for all hand hygiene needs?
Alcohol based hand sanitizers are ideal for situations when there is no easy access to handwashing infrastructure. Hand Sanitizers work well when hands are not dirty or visibly soiled. For proper hand hygiene, wherever possible, hand washing should be preferred over use of hand sanitizers.
Contact Us
Revolutionary cleaning and hygiene technology and total confidence is now at your fingertips